Terms & Conditions
BY USING THIS SITE YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
Pace Cycles is a family business and is one of the founding companies of the UK MTB market. We're totally independent and keen to ensure we create happy satisfied customers. If things go wrong we’ll always do our best to sort the issues out. Our terms and conditions below will help you understand how that process works. Please read them carefully and simply call us for a chat if anything is unclear or you need an issue addressing.
These terms and conditions apply to all areas of Pace business including service work, webshop orders, telephone or mail orders. All contracts shall be governed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England.
TELEPHONE AND MAIL ORDERS/ WEB SHOP ORDERS
We can accept Online transactions via our secure server, telephone or by email order. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. Please see below for accepted cards. If your card refuses to authorise we will not be liable for any delay or non-delivery of your order.
Any incorrectly ordered purchases which have been invoiced but need refunding will incur an admin charge.
All pre-orders and deposits are non refundable. Delivery dates may change and you will be notified if this is the case. You will then have the chance to agree to the new delivery date or have a full refund. If you have agreed to the new delivery date then you are agreeing to the terms and conditions and the deposit becomes non refundable once again.
If you have purchased a custom build and we have started assembling your bike or have ordered parts in for a standard build and allocated parts, then we are unable to refund you.
If you have purchased a frame and built it and decided it is the wrong size, we are unable to offer a refund. Please make sure you check the geometry first to make sure it is the right size.
If you have taken out finance with V12 and you wish to amend your finance form, there will be an admin charge of £60 due to Pace. Cancellations must comply with V12 terms and conditions, this is not Pace Cycles responsibility and you must make sure you read your contract with V12 before signing, once signed your contract you have agreed to their terms and conditions.
Changes may occur on builds due to availability, you will be notified of any major changes such as transmission, suspension or wheelset. Small parts may change with no notice given however website will always be up to date should you wish to choose specification.
Refunds can take up to 28 days.
CREDIT/DEBIT CARDS ACCEPTED
Credit Cards/debit cards - Mastercard, Visa, visa debit, maestro
We usually dispatch in stock small items within 2 working days (Monday-Thursday). Where we obtain products to order for you, then this can take from 3-7 days. We will notify you if there are going to be significant delays so that you can change or cancel your order if necessary. Frame only are 2 weeks from date of order (if in stock) Complete bikes and rolling chassis builds are made to order so there is a minimum of 6 weeks if parts in stock.
All service work is guaranteed for 3 months from the date of repair invoice to be free from defects in materials and workmanship. Any product that is returned within this period and is found to be defective will be repaired free of charge. This guarantee does not apply to products that have not been properly maintained, fitted, adjusted correctly or misused. Nor does it cover product/component failure or wear and tear.
Please ensure operation of your fork or shock is checked within the warranty period as we cannot repair a product which is not operating as you would wish once outside of the three month warranty.
Payment will be taken from you only when the job is completed. If you need extra work/parts to complete the service we will call you and authorise any additional payment first.
If you are sending you fork or shock to us it is your responsibility to ensure it is packed correctly and will not be damaged in transit and that it is adequately insured. Our carrier insurance covers the return of product.
Make sure that product is in a strong box suitable for shipping to and from Pace as we will use your packaging for return. This ensures we minimise waste (and we’re sure if you’re happy to send fork in the packaging you choose you’ll be happy
we do too).
UK & Europe: Parcelforce for forks and Royal Mail for shocks. These are ‘Signed For’ services. Small parts are sent by Royal Mail (Second class in UK).
Rest of the world: Royal Mail International Signed for service.
VAT (Sales Tax) ON INTERNATIONAL ORDERS OUTSIDE EU
We deduct VAT (UK sales tax) from your invoice but you are liable for all local duties and taxes at point of entry into your country.
RETURNS AND EXCHANGE
If you order the wrong product we will happily exchange it within a reasonable time providing it is returned with the original packing and is unused, undamaged and unmarked. Postage will be due on the exchanged item and we will take payment for this before despatch.
If we supply the incorrect part please let us know so that we can correct the mistake- we will refund your postage costs on returned item.
Return your order unused within 14 days for a refund if you no longer require it, as long as it is returned with its original packaging and is unused, undamaged and unmarked. We do not refund postage unless items were supplied in error or are faulty. this does not apply to products which have been built to your specific or custom requirements (including optional upgrades - E.g a complete bike build specifically/custom builds added to your order which is not part of the standard build - in this case there will be a re stocking charge or loss of deposit.
Faulty items will be replaced with the same item or equivalent.
Pace Cycles Ltd cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery when returning.
If you need to cancel a complete bike order and the refund complies with our T&C's, there will be a 5% (5% of overall build price) + VAT to cover our administrative fees.
Refunds can take up to 28 days.
PRODUCTS AND PRICES
We make every effort to ensure the images on our website match as closely as possible those of the product but due to technical limitations, some shades and colours may vary.
All prices are shown in UK pounds sterling (£) and are inclusive of UK VAT unless exempt.
Product descriptions, specifications and their prices are checked and whilst every effort has been made to make them accurate no responsibility will be accepted for errors and omissions.
We reserve the right to alter our prices and specifications without notice.
If products have been damaged/marked or used then Pace reserve the right to not refund/exchange products.
PAYMENT & PRIVACY
Pace Cycles Ltd does not keep your credit or debit card details although account details are kept on system. We process payment via STRIPE using secure technology to ensure that your details are safe. Your information is only shared with delivery and payment companies and no other.
You may receive email Newsletters & Information Updates, new Product info’ etc but you can unsubscribe at any time should you.
All information is collected lawfully in accordance with the Data Protection Act 1998.
Please do not use any of the image or text content on this website without written permission.