SHIPPING

PLEASE NOTE:

Charges may vary at time of shipping.

DELIVERY TIMES

We usually dispatch in stock small items within 3 working days (Monday-Friday) via Evri. Where we obtain products to order for you, then this can take from 3-7 days. We will notify you if there are going to be significant delays so that you can change or cancel your order if necessary.

Framesets are 1-2 days from date of order (if in stock) via Parcelforce.

Complete bikes and rolling chassis builds are made to order so there is a minimum 1 week via Parcelforce. 

European customers

Customers should receive their orders within one week of dispatch, delivered via Evri. This allows us to get customs clearance before we ship. Taxes and duties still liable to the customer. 

Customers outside of Europe should receive their orders within two weeks of dispatch but this will depend on local customs authorities.

All orders are insured against damage in transit. All orders will be safely shipped in a tough recycled cardboard bike box.

If your frame box arrives damaged, report it damaged to the delivery driver, photograph all damage to products and packaging and contact us straight away.

A tracking number will be supplied by email when your frame/bike leaves Pace. 

BREXIT

For sales to the EU, we remove the VAT from our sale price, for example a £989 frame minus 20% UK VAT is £824.17. You will have to pay the tariff, handling fee and VAT in your country when it arrives.

In most EU countries this is similar to UK’s 20%. Scandinavian countries VAT is a little higher.  

For all warranty issues, the frame can be returned with no VAT or duty due.