Refund policy

If you order the wrong product we will happily exchange it within a reasonable time providing it is returned with the original packing and is unused, undamaged and unmarked. Postage will be due on the exchanged item and we will take payment for this before despatch.

If we supply the incorrect part please let us know so that we can correct the mistake- we will refund your postage costs on returned item.

Return your order unused within 14 days for a refund if you no longer require it, as long as it is returned with its original packaging and is unused, undamaged and unmarked. We do not refund postage unless items were supplied in error or are faulty. This does not apply to products which have been built to your specific or custom requirements (including optional upgrades - E.G A COMPLETE BIKE BUILD SPECIFICALLY TO YOUR ORDER WHICH IS NOT PART OF THE STANDARD BUILD). In this case there will be a re stocking charge or loss of deposit.

Faulty items will be replaced with the same item or equivalent.

Pace Cycles Ltd cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery when returning.