FAQ'S
You can find most information by clicking the buttons below however, if you can't see what your looking for; please do not hesitate to contact us and speak with a member of our team.
How do the sliding dropouts work?
This unique detachable dropout system allows you to run a ‘standard’ setup with gears, Singlespeed or an Alfine type geared hub.
The chain stay length of these models is designed to work best with Slideout fully forward (as supplied) and we would recommend only running Slideout in this position unless single speeding or moving rear wheel back to create better tyre clearance.Slideouts are detachable and designed to bend under extreme load to save frame from bending forces if you crash.
Does Pace offer finance?
We deal with Paypal Credit, Paypal Pay in 3, Green Commute Initiative Scheme, Cycle to Work schemes Bike 2 Work Schemes and many more. See here for further details.
Contact sophie@pacecycles.com for further info or select 'bank transfer' at checkout.
What travel can I have on this bike?
We've designed this bike with 140-150mm travel. If you want to less travel than this then we would direct you to our RC429 which runs 100-130mm. Running anything outside of this may void your warranty.
Any questions just get in touch with us directly.
What is the warranty on the RC629?
5 year warranty on the frame and full manufacturers warranty on parts
What forks can I run?
The RC629 is designed to run a 140-150mm travel suspension fork maximum. 42-44mm offset.
Our returns policy
If you order the wrong product we will happily exchange it within a reasonable time providing it is returned with the original packing and is unused, undamaged and unmarked.
Return your order unused within 14 days for a refund. Please check our Terms & Conditions page for all the details.
Where are Pace frames made?
All Pace frames are designed, developed, engineered and tested entirely by us at our base in North Yorkshire, UK.
Our founder - Adrian Carter - is the lead designer and engineer, and our frames are rigorously ride tested by everyone at Pace.
They are fully certified and lab tested in excess of the requirements of ISO4210 safety standards.
This frame is hand made in Taiwan by our specially selected framebuilder who we’ve worked closely with for decades, chosen because of their vast experience with our favourite materials and their top quality finish.The frames are ED Black treated inside and out for corrosion protection and then painted to the highest quality including a protective clear coat, before extensive QC by the factory.
Once the frames reach us in the UK, we carry out further QC, and prep the frames for headset and bottom bracket installation.
As always, all complete bikes are built to order by us here in the North Yorkshire, to the exact spec of your choice. We build your bike for you.
Where can you demo a Pace?
You can demo a Pace by visiting us at our HQ in North Yorkshire, Sutton Bank Bikes, or by coming along to one of our demo days.
We will be running a couple in 2026 around the country so please sign up to our newsletter to find out the dates.
Where is the manual?
Visit our Suspension Service page here, scroll to the bottom of the page and you can find it there.
Any issues just contact sophie@pacecycles.com.
Can I change the offset of the fork?
Shipping times?
Depending on what it is you have purchased, if in stock we ship within 3 working days on a UK 24 hour delivery. If something's not instock we'll give you an updated delivery date.
See shipping page here.
I’m not based in UK- what shipping & custom fees will I pay?
Our frames and complete bikes may attract import duty & VAT so you should expect to pay this on delivery/as it enters your country.
You will not pay UK VAT on your order when placing it.
Duties you may have to pay vary from country to country and are often subject to change- please check with your local customs office. As an example we have calculated that a customer in the EU may pay EUR 40-50 for an RC629 frame.